Last updated: 14 November 2026
1. About these terms
These terms apply to the services provided by DeskBays ("we", "us"). By requesting a quote, approving a proposal or paying an invoice, you agree to these terms. A written proposal or quote for your project forms part of this agreement.
2. Quotes and scope
Each project starts with a quote or package that describes the work, deliverables, timeline and price. Work outside the agreed scope will be quoted separately before we start it.
3. Payments
Prices are shown in USD unless agreed otherwise. Payment terms are stated on your quote or invoice: one-time projects usually require [X]% upfront, and monthly plans are billed in advance. We accept [PAYMENT METHODS]. Work may be paused if payments are overdue.
4. Revisions
Each package includes the number of revision rounds stated in the quote. Additional revisions, or changes that alter the original brief, may be charged separately.
5. Timelines
We aim to deliver within the agreed timeline. Timelines depend on receiving the information, files and approvals we need from you. Delays in receiving these may move the delivery date.
6. Your responsibilities
- Provide accurate information, content and files that you have the right to use.
- Give the access we need, using user permissions where the platform allows.
- Review work and give feedback within a reasonable time.
- Make sure your business, products and listings follow the laws and platform rules that apply to you.
7. Ownership of work
Once a project is paid in full, you own the final deliverables we create for you, including designs, content and code. We keep the right to use general know-how, tools and non-confidential elements, and we may show the work in our portfolio unless you ask us not to.
8. Confidentiality
We keep your business information, account access and files confidential and use them only for your project.
9. Third-party platforms
Many of our services are carried out on third-party platforms such as eBay, Etsy, Amazon, Shopify and Google. We follow their published rules, but we do not control these platforms and are not responsible for their decisions, fees, outages or policy changes.
10. No guarantees of results
We work to a high professional standard, but we cannot guarantee specific search rankings, traffic, sales or profits, because these depend on factors outside our control.
11. Cancellations and refunds
Monthly plans can be cancelled with [X] days' notice before the next billing date. For one-time projects, work already completed is payable, and any refund of an upfront payment depends on the stage of the project. Refund details: [REFUND POLICY].
12. Limitation of liability
To the extent allowed by law, our total liability for any claim relating to a project is limited to the amount you paid for that project. We are not liable for indirect losses such as lost profits or lost data.
13. Governing law
These terms are governed by the laws of [COUNTRY]. Any disputes will first be discussed in good faith to find a solution.
14. Contact
Questions about these terms? Email hello@deskbays.com.