Last updated: 14 November 2026
1. Who we are
DeskBays ("we", "us", "our") provides digital services including eCommerce management, SEO and content writing, design and small business software. Our website is deskbays.com.
For any privacy question, contact us at hello@deskbays.com. Business address: [BUSINESS ADDRESS].
2. Information we collect
We only collect the information we need to respond to you and deliver our services:
- Contact details you send through our quote form, email or WhatsApp, such as your name, email address and phone number.
- Project information you share with us, such as your website link, store details, files and brief.
- Account access details you choose to give us so we can work on your store or website. We ask for user permissions instead of passwords wherever a platform allows it.
- Technical information such as IP address, browser type and pages visited, which our hosting provider records in standard server logs.
3. How we use your information
- To reply to your enquiry and prepare a quote.
- To deliver the services you have asked for.
- To send invoices and project updates.
- To keep our website secure and working properly.
We do not sell your personal information, and we do not use it for unrelated marketing without your permission.
4. Legal basis
Where data protection laws such as the UK GDPR or EU GDPR apply, we process your information because it is needed to take steps before or under a contract with you, because of our legitimate interest in running and securing our business, or because you have given consent.
5. Cookies and third-party services
Our website does not use advertising or tracking cookies. Fonts are loaded from Google Fonts, which may receive your IP address when the page loads. If we add analytics in future, we will update this policy and ask for consent where the law requires it.
When you contact us on WhatsApp or by email, those services process your messages under their own privacy policies.
6. How long we keep information
We keep enquiry information for up to [X] months if you do not become a client. Client project and billing records are kept for as long as needed for the project and for legal, tax and accounting purposes.
7. Sharing your information
We only share information with trusted service providers who help us run our business, such as our hosting, email and payment providers, and only as needed. We may also share information if the law requires it.
8. Keeping your information safe
We use secure connections, limited access and reputable providers to protect your information. Access you give us to your accounts is used only for the agreed work, and we recommend removing it when the project ends.
9. Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, object to or restrict how we use it, and ask for a copy of it. To make a request, email hello@deskbays.com. You may also complain to your local data protection authority.
10. International clients
We work with clients worldwide, so your information may be processed outside your country. When this happens, we take reasonable steps to keep it protected.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.